New Policy For Discounts on Game Rewrites
Posted 13 January 2015 - 02:14 PM New Policy For Discounts on Game Rewrites
For many a year, Spiderweb was unusual among indie game developers in that we ran our own private store. Our custom store was able to handle giving players discounts based on what they had purchased already. However, maintaining these stores and buying the custom scripting they need to work has grown extremely expensive and time-consuming.
So we have had to switch to selling our games through 3rd parties, like Steam, the Mac App Store, gog.com, and the Humble Store. This has made things cheaper and more convenient for our customers, but these systems don't allow the sort of scripting and customized pricing we would need to keep offering individual discounts.
We are very sad to say individual buyers of our older games won't be able to get immediate cash discounts anymore. Instead, we offer some options:
1. If we release a rewrite of a game and you purchased an older version, you can get a complimentary copy of the hint book for the new version for the first 3 months after release of the rewrite. To get this, email us at firstname.lastname@example.org. Give the name and address you ordered the game from and say where you purchased it (Spiderweb, Steam, Humble Bundle, etc).
2. In the new game economy, sales are very common, especially on Steam. If you can wait a few months, you should be able to get the game at a discount similar to what you would have gotten under the old system.
We're sorry that changes in the game industry have made this necessary. We fought it for years, but, in the end, we needed to go with the flow. Many thanks to all of the good people who have supported us for the last couple decades, and we hope that our decisions will help, in some small way, to make up for the change.
- Jeff Vogel
Posted 13 January 2015 - 06:41 PM New Policy For Discounts on Game Rewrites
Sorry if I'm being dense, Spiderweb games are the only ones I play and I have no idea how other distribution channels work.
Edited by madrigan, 13 January 2015 - 06:42 PM.
Posted 13 January 2015 - 08:09 PM New Policy For Discounts on Game Rewrites
Posted 13 January 2015 - 08:19 PM New Policy For Discounts on Game Rewrites
—Alorael, who thinks the dissolution of Spiderweb's in-house store would get a slightly more eye-grabbing topic title.
Posted 14 January 2015 - 05:09 AM New Policy For Discounts on Game Rewrites
Posted 14 January 2015 - 09:44 AM New Policy For Discounts on Game Rewrites
As to the topic at hand, it's perfectly understandable. Keeping track of decades old customer info (information that probably 2 addresses, 3 phone #s & 5 email addresses out of date....) is something that would take a lot of time for very little return. I would much rather that you put your time into getting A3 & the return to the surface in the works... so when's that coming out ?
Posted 14 January 2015 - 02:35 PM New Policy For Discounts on Game Rewrites
I'm not sure what this means. Does it mean my geographical/mail address? I'm probably being dense.
I became reacquainted with Spiderweb rpgs when they were first released on steam and then the original Avernum trilogy via the humblebundle. Since then (post Avadon) I've bought them on day of release.
Posted 14 January 2015 - 03:25 PM New Policy For Discounts on Game Rewrites
"Oh, I'm sure we can think of something .... How much gold do you have?" - "Hero"
"We're all screwed if Cthulhu shows up. Try to enjoy life in the meantime." - Adam Rawnsley
Posted 14 January 2015 - 03:41 PM New Policy For Discounts on Game Rewrites
Anyway - apologies - now I reread this isn't aimed at someone like me who isn't purchasing via spiderweb's own store. I'm not an "individual buyer".
Posted 14 January 2015 - 04:12 PM New Policy For Discounts on Game Rewrites
I'm a long time fan of the series and I own every copy of your games since classic Exile. You can see from my user ID that I'm in these forums since 2004, hence the fact that I never log in and only lurk from time to time.
I logged in today, just to tell you that I can totally understand your reasons behind the decision. I think it's okay!
I will always buy your games, as they are one of the very rare games that I can play till the end and still enjoy.
Posted 18 January 2015 - 02:05 PM New Policy For Discounts on Game Rewrites
On a somewhat related note: seeing that the original Exile series is now freeware, is there any chance that those three games will eventually go open source?
Posted 20 January 2015 - 11:05 AM New Policy For Discounts on Game Rewrites
a han noston ned 'wilith.
Posted 20 January 2015 - 02:10 PM New Policy For Discounts on Game Rewrites
(20:05:03) Nalyd: and lo, the lord alienware descended from heaven on wings of fire, and spoke in a tongue of flame, "buy my superfluous leds"
Posted 20 January 2015 - 04:21 PM New Policy For Discounts on Game Rewrites
He's using the humble widget to process the sales. A lot of indie devs are going this route.
Posted 20 January 2015 - 04:38 PM New Policy For Discounts on Game Rewrites
When they eventually find a piece of ash that they think was you, they bury it with great honor........ -A2CS ending script from portal explosion
Posted 13 February 2015 - 04:00 PM New Policy For Discounts on Game Rewrites
My only gripe with the new policy is that 3 months is not very long for a discount when purchasing via Humble, since, correct me if I'm wrong, but isn't Humble much closer to 1st party sale than the others? I mean, that's the default place to DL the games when purchasing through your site via Amazon (and I'm guessing Paypal)
For sites like Steam that determine their own pricing, this gripe does not apply.
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