calling names and such is useless, you got that right. but we are the ones who buy his projects and keep him on the business (and alive :-p), so basically wouldn't it be best for him to keep us quite satisfied?
i'm a new member, have no idea how to create scenarios and bla bla, but i've been reading the past threads. those capable of designing adventures for me to play need jeff to fix stuff, so of course i want him to fix stuff up, too. why? because the things the designers want jeff to fix or add would allow them to create a greater variety of cool scripts and other scenario stuff, and that would of course be a good thing for us only interested in playing scenarios, too.
now, i'm not saying he should focus on fixing these bugs only and drop the future projects. that would be foolish.
if he just could take a few hours a few days of the week and instead of coding other projects, keep the current clients satisfied, hey, that would be the best for everybody.
i'm not very good at expressing myself verbally, but i hope you understand what i mean. :-)