I haven't had any problem, in fact I'm impressed with how quickly they respond. But I do think it's an odd way of doing it. Here's what I mean: I always order the CD and booklet because that way I can re-install later if my computer bites the big one. So they mail me the CD, booklet and a printed page with my order details, and what looks like the registration page, but it's blank where the codes should be, just like in the original post here. I would think that since someone is stuffing these materials into the envelope to mail, they could write the code on the sheet, right, and save them having to respond to an email later. Or is there something I'm missing? (It's also confusing to the purchaser, though. I mean, many of us are more used to companies with horrible customer service, so when we see the blank page, I'm sure I'm not the only one who thinks "great...")