DonB

No clue what is standard practice. Until now I've bought from the SW website without a hitch.  Tomorrow I'll try one of the other vendors. 

I understand they aren't Microsoft.

Having bought their stuff for years I know the drill. The Demo (which I have) has never bern released until the full version was available.

The issue from my end is an order processing issue.  So I'll try another source tomorrow when I'm on the PC.

I taught programming. I don't buy excuses.  The problem is a problem with poor coding that hangs up and doesn't actually send the instructions to verify phone number as the popup says to look for for. What I would have called deadend programming  ànd a guaranteed fail.

No I'm I called SW on the phone and left message including name and phone number.

Humble has no phone number so I used their contact link. Note the first ticket was last Friday. Second today.

The latest. Queens Wish and Avernum 3. Using two different credit cards.  

My point about bad customer service stands. I did my job as a loyal customer and tried to purchase. The failure of the system is on SW as is being ignored when they wete informed. They selected the processor, I didn't.

The way to deal with this is fix the problem. Not act like it's my fault..

I initiated the purchase from SW website Clearly an incompetently designed authentication routine. Ultimately it is a failure of SW customer service. Their website, their processor. Both have been informed for a week with  no response. It sucks as I'd like to continue games but have played through Demos.

Anyone else having this problem. So far 2 tickets filed. 2 calls and messages. Response  None. Two attempts to buy software in last week. I get a screen that says email will arrive with instructions to confirm phone number. First no such email arrives . Second humble respond to ticket other then with auto mail that is useless. Not the way to run a business. Always loved the games. Really hate bad customer service.

Update. Thinking I might get past the current problem point I loaded the regular game. The crash is the same. In combat with the Titans while being lead to the secret entrance to The Arena.  Same result. Basically I'm stuck until I can resolve this. That sucks.

Avadon 3 DirectX version running on Windows 10 crashing when attempting to enter the ogre fort through the caves. Also crashes when trying to follow Scout to back way into The Arena. I've run dxdiag and it reports no errors. Driver is latest available. Any ideas? Thanks.