Curious Artila ka1yhi Posted October 31, 2020 Share Posted October 31, 2020 I have bought all the avadon, avernum, queens wish, a bundle for my son & a few others maybe. APX a year ago I had to change computers. I E-mailed "orders" for new keys. NO response after 3 + friendly requests over about a 4 week period. I got on with life figuring Spiderweb was on the brink. Now I would like to play the avernum games agn. How do I get keys ? I tried again IIRC on Thurs & no response. To complicate matters some of this mess involves fly by night 3rd parties like Steam & Humble bundle. Steam especially sucks & makes no sense. Bottom line is I want to play the best damn games out there. All purchased & not hacked by my sons & I know they could. Please help me out. BTW I have years ago requested keys & got them within 48 hrs, great service ! 73 Zeno AKA Tom, KA1YHI, Chromacolor, Old pfart. LFOD ! Quote Link to comment Share on other sites More sharing options...
Ineffable Wingbolt TriRodent Posted October 31, 2020 Share Posted October 31, 2020 Who did you email about them? Support@Spiderwebsoftware.com should get you a fairly immediate response. Jeff/SW is busy with the initial beta testing of the revamped Geneforge 1, but he/somebody should be checking their email (maybe not until Monday...) Quote Link to comment Share on other sites More sharing options...
Kyshakk Koan ladyonthemoon Posted November 1, 2020 Share Posted November 1, 2020 9 hours ago, ka1yhi said: How do I get keys ? Didn't you get keys when you bought them? Didn't you save them? Quote Link to comment Share on other sites More sharing options...
Hatchling Cockatrice Slarti Posted November 1, 2020 Share Posted November 1, 2020 @ka1yhi I would definitely email Spiderweb directly via the email TriRodent provided. They really pride themselves on their customer support, so whoever you've been emailing, it hasn't been getting to them. Keep in mind that if you purchase through a 3rd party retailer, Spiderweb (like all developers) doesn't actually process the order or keep the records. Spiderweb will still try to help you, because they are awesome. But it's a bigger ask than just "hey can you send me a new key, I purchased directly from you at this email address 5 years ago." That said, Steam has a pretty simple interface to simply download any game you purchased in the past, even if it was years ago. You just need to be logged in to your account. You don't have to interact with customer support at all. Steam is (I think?) the biggest gaming distribution platform there is -- it's pretty much the opposite of "fly by night." (If you're having trouble installing Steam or logging in, we can try to help too, but that's not a Spiderweb problem.) Humble Bundle, likewise, normally sends email links that remain active years later (at least 3 years anyway, I just checked one of mine). You don't even have to log in to use those. So if you still have access to your email history, that could be a solution too. Quote Link to comment Share on other sites More sharing options...
Curious Artila ka1yhi Posted November 5, 2020 Author Share Posted November 5, 2020 Update Steam only has Queens Wish listed. Not opened on my computer, no place i can find to enter key. I have already played it to the end anyhows. No big deal, I want my Avernums back not QW. Humble Bundle has Avernum 2, 3, #3 hint book & Avadon. Of course they are still open in my computer. I need to restore Avernum 1, 4, 5, & 6. I did request keys 6 or 7 days ago & have ZERO response. I just dont get it. Did I piss someone off or maybe passed my allowed keys ? PLEASE just let me know. I have been a good customer. As you can see 8 games purchased plus a gift bundle & probably a few others. BTW I am tempted to make a real phone call ( with a 1957 WE dial phone !) but I am afraid I may lose my temper & I DONT want to go there. Tnx Tom LFOD ! Quote Link to comment Share on other sites More sharing options...
Hatchling Cockatrice Slarti Posted November 6, 2020 Share Posted November 6, 2020 Hi ka1yhi, Can you please copy and paste the exact email address you sent your requests to? It sounds like your emails may not be making it to Spiderweb. This will help us find that out. Thanks. Quote Link to comment Share on other sites More sharing options...
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