Seasoned Roamer moomina Posted January 18, 2012 Share Posted January 18, 2012 I am having trouble getting technical support with my issue. So far one response in 5 days, not great. Spiderweb used to respond within 24 hours. I've been playing the games since they began aeons ago... and am a little disgruntled to get poor support when I'm paying for a game. Off soapbox, ahem, thank you... So if anyone is watching and can help, I'd be extremely grateful. This is a step-by-step of what has happened... 1) Downloaded Avadon Demo from Spiderweb site, played it all... 2) Discovered Avadon cheaper on App Store, paid and DL from there, started game, and found saved games have disappeared. 3) Got one tech support reply... now know that that saved games are saved in different places depending on whether game was purchased App Store, or from Spiderweb. 4) Followed tech support advice to trash all saved games, and DL game again from App Store. However, when I try to find the folder where the saved games should be moved to... it's not there. I can see other stuff inside the "containers" folder... so it's not that it's invisible. It's just that the Spiderweb Software folder ain't in there. Here is the path I'm using... any suggestions as to what I'm doing wrong? Thanks so much! ~/Library/Containers/com.spiderwebsoftware.Avadon/Data/Library/Application Support/Spiderweb Software Quote Link to comment Share on other sites More sharing options...
Seasoned Roamer moomina Posted January 18, 2012 Author Share Posted January 18, 2012 I just tried it again... deleted all Avadon Games, downloaded fresh game from App Store, launched the game, saved a game, and quit. Looked inside "containers" folder... nope... nothing there. So where are the saved games hiding I wonder? Quote Link to comment Share on other sites More sharing options...
Understated Ur-Drakon Earth Posted January 18, 2012 Share Posted January 18, 2012 tips on this http://www.spiderwebforums.com/forum/ubbthreads.php?ubb=showflat&Number=254021#Post254021 thread didn't help? Quote Link to comment Share on other sites More sharing options...
Seasoned Roamer moomina Posted January 25, 2012 Author Share Posted January 25, 2012 Unfortunately the tips on that thread do not work for Avadon, the saved games are hidden elsewhere, in a place at this time still unknown Quote Link to comment Share on other sites More sharing options...
Well-Actually War Trall Spidweb Posted February 1, 2012 Share Posted February 1, 2012 Avadon saved games are never stored in containers. That's a newer thing. Where did you get this path: ~/Library/Containers/com.spiderwebsoftware.Avadon/Data/Library/Application Support/Spiderweb Software Was it on our site? It's completely wrong. To find the saved games and transfer them, go here http://www.spiderwebsoftware.com/avadon/techsupp.html and read the section "Macintosh App Store Transferring Saved Games." Finally, we do still respond to all our support e-mails in one business day. However, e-mails can, for a variety of reasons, get lost and not arrive. If this doesn't help, please try e-mailing us again. - Jeff Vogel Quote Link to comment Share on other sites More sharing options...
Understated Ur-Drakon Earth Posted February 2, 2012 Share Posted February 2, 2012 from that thread I linked. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.