Tenderfoot Thahd billyho1515 Posted January 9, 2012 Share Posted January 9, 2012 Hoping this catches someone's eye. Sent in a request for a new registry key because I changed computers and the old one doesn't work. Email came from idontcareaboutmyname@gmail.com. Long time customer, have bought all six Avernums, and have always received prompt responses. Going on a few days now with nothing. If someone around the office sees this, give the guy over at support a nudge and tell him to respond. Quote Link to comment Share on other sites More sharing options...
Hatchling Cockatrice Lilith Posted January 9, 2012 Share Posted January 9, 2012 Spiderweb Software just released a new game and are currently in the process of porting it to Windows, so all three members of staff are probably pretty busy at the moment. All orders are processed manually and they sometimes take weekends off, so allow another day or two before sending another email. Rest easy: even if their customer service is a little slow sometimes, they're almost always very helpful and accommodating when they get back to you. Quote Link to comment Share on other sites More sharing options...
Tenderfoot Thahd billyho1515 Posted January 9, 2012 Author Share Posted January 9, 2012 Thanks, Lilith. Like I said, have never had anything but outstanding support and quick responses, so this caught me off guard. I'll give it a couple more days. I assume support@spiderwebsoftware.com is still the email to send to? Quote Link to comment Share on other sites More sharing options...
Tenderfoot Thahd billyho1515 Posted January 9, 2012 Author Share Posted January 9, 2012 Got it. This thread can be deleted, locked, or whatever. Keep pumping out the games! Bought and played Avernum 1 through 6! Quote Link to comment Share on other sites More sharing options...
Seasoned Roamer moomina Posted January 18, 2012 Share Posted January 18, 2012 I am having the same problem. Customer support is virtually nonexistent, even for folks like me who have been playing Spiderweb games since they began... I am having to post here for help also, which sucks rather. Quote Link to comment Share on other sites More sharing options...
Understated Ur-Drakon Earth Posted January 18, 2012 Share Posted January 18, 2012 it takes few days to get response (at best). Quote Link to comment Share on other sites More sharing options...
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