Garrulous Glaahk The Crimson Coyote Posted May 12, 2017 Share Posted May 12, 2017 I'm not sure if this is the correct place to post this question, so I apologize if it's not in advanced. I believe I have issued an order for the game Blades of Avernum two days ago, however, I have not received any confirmation emails and I am worried there may have been a problem. I did try to send an email to the one listed under ordering yesterday but I have not received any communication. If the order did not go through due to the glich or human error I just want to know. Quote Link to comment Share on other sites More sharing options...
Hatchling Cockatrice Randomizer Posted May 13, 2017 Share Posted May 13, 2017 Most ordering is human supervised so delays can occur. Email is your best approach since they usually don't look at the forums. The Crimson Coyote 1 Quote Link to comment Share on other sites More sharing options...
Garrulous Glaahk The Crimson Coyote Posted May 13, 2017 Author Share Posted May 13, 2017 Cheers Randomizer Quote Link to comment Share on other sites More sharing options...
Garrulous Glaahk The Crimson Coyote Posted May 15, 2017 Author Share Posted May 15, 2017 how long can a delay we expect? Quote Link to comment Share on other sites More sharing options...
Hatchling Cockatrice Slawbug Posted May 15, 2017 Share Posted May 15, 2017 Usually they are very prompt, but there have been cases where they go on an unannounced vacation for a few days. Unfortunately, this sucks for new customers who happened to register a game just then. I would write back after tomorrow morning if you still haven't heard anything. Quote Link to comment Share on other sites More sharing options...
Hatchling Cockatrice Randomizer Posted May 15, 2017 Share Posted May 15, 2017 Weekends are usually the worst time for replies. Quote Link to comment Share on other sites More sharing options...
Seasoned Roamer admin Posted May 15, 2017 Share Posted May 15, 2017 We got it and sent you the full installer downloads. Sorry for the delay, it was our fault. We did not charge you for the game, because well, obviously we hate making terrible impressions. The Crimson Coyote 1 Quote Link to comment Share on other sites More sharing options...
Garrulous Glaahk The Crimson Coyote Posted May 15, 2017 Author Share Posted May 15, 2017 Thank you so much! Quote Link to comment Share on other sites More sharing options...
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