Jump to content

No Registration Key Given for Avadon 2!


Quadrewple

Recommended Posts

I've checked every email I received after purchasing and did not receive a Registration Key. I paid using Amazon payments, using the link from the official Spiderweb Software website. I sent an email to support@spiderwebsoftware.com 2 days ago and have not received an email in response. I realize you are a small company, likely with limited staff, but it sure would be nice to get this sorted out so I can play this game!

 

Seller Order ID: XCQDTYP27CV4T

Date of Charge: Sunday, June 19, 2016

Transaction ID: P01-0875352-7220486-C087106

Link to comment
Share on other sites

Limited staff is right: there are 2 employees, and they are married and have the same kids, so some occasional total absences are inevitable.

 

This does seem to happen from time to time with purchases, though. I don't know why they don't automate the registration keys being sent out, but they don't. They have to know that this causes frustration in people who are becoming part of their customer base for the first time.

 

The good news is I've never seen this stretch over more than 2 business days. I'd be surprised if you don't hear back today.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...