Tenderfoot Thahd fireflame Posted February 12, 2015 Share Posted February 12, 2015 Hello from France:) I bought Avadon two or three years ago on d2drive. Unfortunately, d2drive was bought by Gamefly, who sold it later. My problem is i cannot install or download the game on d2drive. The game appears in my 2drive library but cannot be downloaded, and there is no product key. Avadon is not sold on the current d2drive, which may be the cause of my trouble. If i provide a screenshot of my game, could you help me to find a solution ? As you can see here ;http://hpics.li/68959e3 Game is in library but has no picture(because not sold on d2drive, and the product key option wont work. SurraAgob 1 Quote Link to comment Share on other sites More sharing options...
Hatchling Cockatrice Lilith Posted February 12, 2015 Share Posted February 12, 2015 It sounds like the first step would be to get in touch with Direct2Drive using their customer support form. If that fails, you could try contacting Spiderweb Software directly at support@spiderwebsoftware.com and see if they can help you. Quote Link to comment Share on other sites More sharing options...
Tenderfoot Thahd fireflame Posted February 12, 2015 Author Share Posted February 12, 2015 i am in contact with the suppor ti will let you know if that doesnt solve the issue, hopefully problem will be fixed.Its all because of those migrations of d2d. Quote Link to comment Share on other sites More sharing options...
Tenderfoot Thahd fireflame Posted February 13, 2015 Author Share Posted February 13, 2015 Hello, here is the answer from d2 drive Thank you for contacting Direct2Drive Tech Support. Unfortunately, titles that were not available during the first migration from Direct2Drive to GameFly will still be unavailable on the New D2D. Your previous purchase is an older game whose technology is more difficult to adapt and was not supported on GameFly. We apologize for any inconvenience. I have contacted Spiderwebsoftware and ent themt he screenshot posted.I also asked D2DRIVE suppot if they could give me some "proof of purchase "or anything that might help me edit: I am fixing typography errors, i have a latence problem when writing on this forum('letters take ages to appear or i have to type twice). Quote Link to comment Share on other sites More sharing options...
Understated Ur-Drakon Tyranicus Posted February 13, 2015 Share Posted February 13, 2015 I find it bizarre that they consider a game from 2011 to be an "older game." Quote Link to comment Share on other sites More sharing options...
Tenderfoot Thahd fireflame Posted February 13, 2015 Author Share Posted February 13, 2015 Spiderweb support has answered me quickly and provide me a solution, thanks to them:) Quote Link to comment Share on other sites More sharing options...
Understated Ur-Drakon Earth Posted February 14, 2015 Share Posted February 14, 2015 I find it bizarre that they consider a game from 2011 to be an "older game." I think they meant D2Ds system not game. Quote Link to comment Share on other sites More sharing options...
Hatchling Cockatrice Slarti Posted February 14, 2015 Share Posted February 14, 2015 No, because some of the D2DS system games did migrate to the new systems. When they called it an "older game" that was their explanation for why it did not migrate. "Older game whose technology..." unambiguously means they are talking about the technology of the game. Quote Link to comment Share on other sites More sharing options...
Tenderfoot Thahd fireflame Posted February 15, 2015 Author Share Posted February 15, 2015 I feel happy to have received help from spiderweb, but i must say i am disappointed by d2drive support for this matter. I Dont buy from them anymore anyways, because i have found better, but still. Quote Link to comment Share on other sites More sharing options...
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